Support

Ze Puzzle · Last updated 28 July 2026

Need help with Ze Puzzle? We're happy to assist. The fastest way to reach us is by email — we usually reply within 2–3 business days.

Frequently asked questions

How do I restore my purchases?

Open the app's Settings and tap Restore Purchases. Your "Remove Ads" purchase and any active "Premium" subscription will be restored to the Apple ID or Google account used to buy them.

How do I manage or cancel my subscription?

• iOS: Settings app → tap your name → Subscriptions → select Ze Puzzle → cancel or change your plan.
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select Ze Puzzle.

The Premium subscription is $1.99 per month and renews automatically until cancelled. Cancelling stops future renewals; you keep access until the end of the current billing period.

I bought "Remove Ads" but still see ads.

Make sure you're signed in with the same store account used for the purchase, then use Restore Purchases in Settings. If ads persist, email us with your receipt and we'll sort it out.

How do I create a puzzle from my own photo?

Tap Create, choose a photo from your device, and pick the difficulty. Your images are processed on your device only and are never uploaded to us.

How do I turn notifications on or off?

Notifications (reminders about unfinished puzzles) can be toggled in your device's system settings for Ze Puzzle at any time.

Privacy & terms

See our Privacy Policy and Terms of Use for details on how the app works and how your data is handled.